Get in Touch With Us
This is the page to use when you want to reach the editorial team at Online Casinos NZ. We research and publish reviews of new online casinos available to New Zealanders, and reader messages are a big part of how we catch errors, spot changed bonus terms and decide what to cover next. Below you will find how to write to us, what we can realistically help with, and where to go instead when your issue sits with a casino operator rather than with us.
How to write to us
Email is the only channel we monitor. Send your message to [email protected] and a member of the team will read it. We aim to reply within two working days, New Zealand time, though enquiries that need us to re-check an operator's terms can take longer.
To get a useful answer first time, include:
- The page on postanote.co.nz you are asking about, and the section or claim in question.
- The casino brand involved, if any — for example LuckyDreams, VegasNow or LetsLucky.
- The date you saw the information, since bonus terms and payment options change without notice.
- A screenshot or the exact wording you are quoting, where you can supply it.
Please do not send account numbers, passwords, full card numbers, copies of your passport or driver licence, or bank statements. We have no access to any casino account and no legitimate need for identity documents.
Why we can't reach into your casino account
Online Casinos NZ is an independent publisher, not an operator, agent or regulator. That matters when you decide who to contact. We cannot open, close, freeze or verify an account, release a withdrawal, reinstate a bonus, or overturn a KYC decision. Those actions sit with the casino and, where applicable, with its licensing authority.
If you have a dispute over a pending payout, a failed identity check or a source-of-funds request, start with the operator's own complaints procedure. Ask for your complaint reference in writing. If it is not resolved to your satisfaction, escalate to the alternative dispute resolution body or licensing authority named in the casino's terms and conditions — offshore sites licensed outside New Zealand will name their own regulator, and that is the body with leverage, not us.
You are still welcome to tell us what happened. We log withdrawal-dispute reports against the brands we cover, and repeated, consistent accounts influence how we describe an operator's payout handling.
Commercial relationships, stated plainly
Some links on this site are commercial. If you open an account through one, we may be paid a commission by the operator. That funding does not buy editorial position, a rating, or a favourable description. Ranking order and written assessments are set by the editorial team using the criteria below, and every brand we recommend is written up with at least one limitation attached. If you believe a review reads as though commercial interest tipped it, say so in your email and quote the line — that is exactly the sort of message we want.
How we assess the casinos we list
Our research is desk-based. We read published terms and conditions, licensing and ownership disclosures, payment and withdrawal pages, and game libraries, and we re-check them on a schedule. We do not claim to have deposited, played or withdrawn at any brand listed here. Where a figure is advertised by the operator, we present it as advertised, not as a measured result. The factors that carry weight are the fairness and clarity of wagering requirements, minimum deposit and withdrawal thresholds, stated processing times, the breadth of the game catalogue, the quality of support, and the responsible-gambling tools actually available to a New Zealand account holder.
Questions we get about specific brands
Most reader mail is about bonus terms on a handful of sites. Here is the context we usually give, with the advertised headline offer and the conditions that decide whether it is worth anything to you. Verify every figure on the operator's own terms page before depositing — offers change, and availability to New Zealand players is not guaranteed on any of them.
LuckyDreams
Our highest-rated listing at 10.0, and the brand readers ask about most, largely because of the advertised welcome package of up to $10,000 plus 500 free spins. The reason it sits at the top of our list is balance rather than headline size: the package is spread across staged deposits rather than loaded onto one, and the site's payment and withdrawal information is set out in reasonable detail. Two things to check before you commit. First, a package quoted "up to" a ceiling is a maximum that assumes you deposit the matching amount at every stage — almost nobody receives the full figure. Second, free spins usually carry their own wagering multiplier, a capped value per spin and an expiry, separate from the cash bonus terms. Limitation: the maximum on paper is far larger than what a typical NZD-funded player will ever realistically unlock, and the staged structure makes the effective wagering commitment harder to calculate than a single-deposit offer.
VegasNow
Rated 9.8, with an advertised up to $8,000 plus 500 free spins. It earns its place here because the spin allocation is generous relative to the cash match, which suits readers who care more about pokies sessions than about a large deposit match they will never trigger. Read the eligible-games list closely: free spins are normally restricted to named titles, and slot play and table play rarely contribute equally to wagering — blackjack, roulette and baccarat often count at a reduced rate or not at all. Limitation: the cash ceiling again requires deposits most players will not make, and the game-weighting rules mean a table-game player gets meaningfully less out of this package than the headline suggests.
LetsLucky
Also rated 9.8, advertising $4,500 plus 300 free spins. It is on the list precisely because the numbers are smaller. A more modest package is often easier to clear inside the bonus expiry window, and the maximum bonus bet rule — a cap on how much you may stake per spin while a bonus is active — bites less when you are not chasing a five-figure balance. Worth noting for anyone comparing: a smaller offer with a lower wagering multiplier can be worth more in practice than a large one with a high multiplier and a tight cashout limit. Limitation: players who deposit larger amounts get proportionally less back here than at the bigger-ceiling brands, and the shorter spin allocation runs out quickly.
The rest of the list at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Just Casino | Up to $5,000 + 400 free spins | 9.8 |
| LuckyOnes | Up to $20,000 + 500 free spins | 9.7 |
| Lukki | Up to $4,000 + 300 free spins | 9.5 |
| Play FashionTV | Up to $25,000 + 500 free spins | 9.5 |
| Kingdom Casino | 600% up to $19,000 | 9.3 |
| Betrepublic | 250% up to $3,000 + 200 free spins | 9.3 |
| 22bet | 100% up to € / $ 122 | 9.3 |
These are editorial ratings assigned by our team. They are not customer-review scores and they are not a prediction of your experience. The 22bet figure is quoted in euros or dollars as published by the operator — confirm which currency applies to a New Zealand account before depositing.
Money questions we can and can't answer
We can explain how casino payments generally work for New Zealanders. We cannot tell you the exact fee your bank will charge, or guarantee that a particular method will be accepted on the day you try it.
- Costs to take part. There is no charge to read this site. At an operator, your cost is your deposit plus any bank or intermediary fee. Minimum deposits at offshore casinos are commonly in the NZ$10–NZ$30 range, but each site sets its own — check before you fund.
- Paying in. Debit and credit cards are the most widely accepted. Note that some New Zealand card issuers decline gambling transactions outright, and that a credit card deposit may be treated as a cash advance with interest from day one. Bank transfer is slower but avoids that. E-wallets are common at offshore sites; PayPal availability for online casino funding is limited and should never be assumed. Poli, an online bank-transfer service familiar to New Zealanders, appears at some casinos but not all.
- Getting paid out. Withdrawals usually return to the method you deposited with, where possible. E-wallet payouts tend to be quickest, card refunds slower, bank transfers slowest. Operators set minimum withdrawal amounts and daily, weekly or monthly limits — a large jackpot may be paid in instalments under those caps.
- Delays. The most common cause of a slow payout is incomplete verification, not a refusal to pay. Complete KYC when you open the account rather than when you first withdraw.
- Fees. Many casinos advertise fee-free withdrawals but exclude currency conversion, which your bank applies if the account is not held in NZD. Ask us to explain a fee structure and we will; we cannot quote you a number we have not verified.
Games and other products readers ask about
Enquiries often start with "do they have…". Broadly, the brands listed here offer pokies and slots including progressive jackpot titles, table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. Slot outcomes are produced by random number generators; published return to player percentages and volatility ratings describe long-run averages and typical swing, not what any single session will do. Software provider line-ups differ by site and by region, so a title available to one country's players may be missing for another.
Several of these operators also run product lines beside the casino — sports betting, esports markets, virtual sports and in some cases poker rooms. Those sit under different terms: a sportsbook welcome offer is separate from a casino one, and bonus funds are rarely transferable between the two. If you are asking us about an offer, tell us which product it belongs to, because the wagering rules are not the same. Mobile play is typically through the browser, with dedicated casino apps available only at some brands.
Who may play, and where the rules sit
New Zealand's gambling legislation regulates gambling conducted within the country. Domestic operators are licensed here; remote gambling offered from overseas is not licensed by New Zealand authorities, and the sites listed on this site operate under licences issued in other jurisdictions. Accepting New Zealand customers is not the same as being authorised by a New Zealand regulator, and we do not describe any operator as New Zealand-licensed unless that can be verified. Check the licence details published in a casino's footer and confirm them with the issuing authority.
Practical consequences for you: your consumer protection comes from the overseas licensing regime and its dispute process, not from a New Zealand regulator; the operator's terms decide eligibility; and age and identity requirements are enforced at verification. Our editorial audience is adults aged 21 and over. Gambling is entertainment that costs money — it is not income and it is not a way out of financial difficulty, and no casino can be described as completely safe or guaranteed to pay.
If your message is about your own gambling or someone else's, say so and we will point you to New Zealand support services rather than to an operator. Free, confidential help is available in New Zealand through the Gambling Helpline. Every reputable casino should also offer deposit limits, loss limits, time-outs and self-exclusion in the account settings; blocking software installed on your own devices works independently of any operator. We do not need details of your situation to send you resource information.
Corrections, feedback and partnership enquiries
- Corrections — the category we act on fastest. Quote the page, the line and what you believe the correct position is. Verified corrections are made and the page's fact-check date updated.
- Coverage requests — tell us which new casino or which topic you want assessed and why. We cannot commit to a publication date.
- Commercial and affiliate enquiries — operators and agencies should write with the brand, the licensing jurisdiction and the markets served. Editorial position and rating are not available for purchase, and we will say so again in reply.
- Press and citation — identify your publication and your deadline.
Readers comparing regimes outside New Zealand sometimes ask about UK options that sit outside the self-exclusion scheme there; our overview of non-GamStop casinos for UK players covers that separately, and it does not describe availability or legality for New Zealanders.
What to do next
If your question is about a payout, an account or a verification request, contact the casino first and keep a written record — that is the route with any real effect. If it is about something we have published, an offer term that looks wrong, or a topic you think we are missing, email the editorial address above and include the page and date. Information on this site was last fact-checked on Sep 25, 2026 by Jack Rutherford, and terms quoted from operators should always be confirmed on their own site before you deposit.